Modern, Cozy and Convenient

You are hereby agreeing to abide by all of the following terms. Guests who violate these rules are liable for any associated damages, fees, costs, or expenses, and they will be asked to leave immediately without a refund.

 

​Contact Directory

• Please dial 911 in case of emergency.

• Our direct line: 302-414-0007. You could both call or send a text.

• Email: voice@tabbytownrentals.com

• Complaints and reports: service@tabbytownrentals.com

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Fraud Alert:

We will contact you only through the platform and the above methods. If you are reached by anyone that’s not from the above source, please contact us right away before sending any payments!

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Policies:

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1. Check-in and Check-out  

Check is from 3:00 PM on reservation start date; 

Checkout is by 11:00 AM on reservation end date;
 

Early check-in and late check-out may be available upon request with a minimal fee and not guaranteed. Please contact us ahead of time.

 

Guests who stay beyond their designated checkout time or delay the housekeeping staff are liable for any associated costs and expenses. Default penalty is $100 minimum but it is subject to our cleaning agency.

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Please understand that our cleaning staff would need enough time to complete the cleaning of the room. We highly recommend you plan ahead and contact us one day prior with any requests.

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2. Cancellation

Cancellation policy is explicit on your reservation at the point of your booking. Please make sure you understand your cancellation policy. For example, 14 day free cancellation means that you could cancel for a full refund if the day of your cancellation falls at least 14 days before the check in date. Some examples:

• If you made a reservation on 9/1 for your family to stay from 9/5, you are not entitled to free cancellation at any given point.

• If you made a reservation on 9/1 for your family to stay from 9/25, you have free cancellation option from 9/1 to 9/11. After 9/11, your reservation won’t have free cancellation policy anymore.

 

We firmly adhere to the cancellation policy, thus we recommend you to purchase travel insurance to protect your travel in the event of unforeseen circumstances like illness, severe weather, canceled flights, etc.
 

3. Refundable Security Deposit Fee

A damage deposit fee will be collected prior to your arrival date. This is refundable on the Wednesday of the following week of your check-out date, as long as there's no damaged/missing items and house rule violations. 

Check-in information will not be sent until the Security Deposit Fee is received. Guests from Airbnb and Vrbo will automatically be charged a damage deposit fee before check-in and you don’t have to worry about paying through other methods. Guests from other platforms, please see platform messages to complete Security Deposit payment. We accept Venmo, Paypal and credit cards. Zelle is also accepted but might have a longer refund time frame.

 

This might not be the maximum amount of additional charge a guest could incur during the stay, especially if the guest has broken multiple house rules.

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Laws and regulations:

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​1. Philadelphia Locals

Guests are not allowed to make reservations in their home city without first contacting the host. Before booking within your city, please contact us first.

 

​2.Respect Your Neighbors

Parties, excessive noise, smoking, fireworks, and activities that take place outside of the property or within 50 feet of it are all prohibited. Smoking infractions are punishable by a $250 minimum fine to cover for the expense of cleaning, deodorizing, and repairing any damage. Parties and noise complaints will result in a request to vacate the property without a refund.

We may use a video surveillance located in public/shared spaces within the property and a decibel monitoring device for excessive noise detection.

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House rules

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​1. Number of Guests and Occupancy Limit

Any number of people exceeding the guest number declared in the reservation is not allowed.If you need to bring additional guests with you for either visit or stay, please get approval from us before you do, or update the guest number in your reservations.

 

Any person who is entering the property is considered in the guest’s group. You are responsible and liable for their behavior, and the consequences of their behavior. Property owners or managers are not liable for any injury, death or asset/property loss happened in the property. Please make sure to always close the door behind you at the building entrance.

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​2. Pets and service animals are not allowed. 

We have a non-negotiable no pets and no service animal policy. This is to protect the guests who may be allergic to animals. Violation of this rule will result in a minimum of $500 fine.

Please note that we will use security cameras at the entrance or in the hallway to spot if animals are brought inside. If you spot a fellow guest bringing an animal, please report to us right away.

 

3. Parking

None of our properties has a designated parking spot. We don’t manage or offer any parking onsite. However, all of our properties come with city regulated street parking. Guests will have to follow the Street signs for parking. Please read the signs and make sure you are not blocking any driveways or restricted areas. 

 

Philadelphia City is the only authority that regulates street parking. Please make sure you are complying with their rules. If a ticket was filed against our property because you didn’t follow city parking rule, the fine will be your responsibility and we will charge a 15% service fee on top of the fine. 

 

4. Security Camera/Video

We may use video surveillance in public areas. Noise detecting technology may be used inside the suite to monitor excessive noise levels. It is motion controlled and will record the moment there is a motion (ex. guest entering or going out of the apt; someone passed by) There is no camera in the private areas or inside the bedroom. Any unauthorized removal or changing its position will incur a minimum of $250 penalty fee. 

 

5. Release from Personal Property Damage and Bodily Injury

Guests accept full responsibility for any damages, injuries, or losses that occur on the premises or in its facilities. Any damage to property must be reported by guests to customer service. Damages that are not reported will be taken from the security deposit.

 

The Landlord and Management Agency will not be held liable for any losses or personal injuries sustained on the property, whether inside or outside the building. As a precaution against personal loss, guests are hereby encouraged to purchase their own insurance policy.

6. Restriction and Penalties on Guest Activities

All guests promise to: 

Obey all local, state and federal laws.

Keep the property clean and safe.

Smoking or vaping is not allowed. The smoking fine is up to $250 per incidence.

Use all utilities, facilities and fixtures in a safe and reasonable way.

Stay away from roof, window sills, or any parts that might cause injury.

Promptly remove all trash and debris from the property and common areas.

 Not deliberately or negligently destroy, deface, damage, or remove any part of the property or grounds.

P2P service is not allowed and will be fined according to the Internet Provider if detected. Please use the internet accordingly.

Not unreasonably disturb the peace of the landlord, other guests or neighbors.

Promptly notify the host of conditions that need repair.

Make no major changes to the property, such as painting, rebuilding, removing, repairing or improving without the landlord’s written consent. Alterations become the property of the landlord. The guests cannot remove improvements and the landlord does not have to pay for any changes or improvements made by the guests 

guests agree not to install any external antennae, which shall include but not be limited to antenna for television, CB radio, FM reception, short-wave radio & satellite dish without prior written consent of landlord 

Keep nothing on the property that is highly flammable, dangerous or substantially increases the danger of fire or injury.

Commercial photography/videography without written consent, Illegal activity, prostitution, and possession of firearms is strictly prohibited.

Never leave children unsupervised at our property without any adults.

Do not move furniture, devices, decorations and appliances.

Do not leave the stove and oven on unattended.

Guests are fully responsible for the safety and security of their children at all times, as well as any disturbance caused to other residents in the neighborhood.

Please do not use glasses outside for safety reasons.

Call 911 in case of emergency.

 

Violation of above house rules will result in a charge from $50 and above. If damage is caused, no matter if it is to the property or to other guests, you are liable for the damage costs.
 

Resolve Complaints/Maintenance Issues

Please contact us right away if you have any complaints or issues.

You are hereby authorizing our contractors and stuff to come into the property to fix and solve the issue.

 

1. Credit Card Authorization(Optional)

Guests from Airbnb and Vrbo: 

You don’t have to worry about giving authorization for credit card/online payment charges. All transactions will happen within Airbnb/Vrbo Platform; We won’t ask for any payment outside of the platform.

 

Guests from Booking.com:

We need to collect Security Deposit and sometimes room fare from you. And there are various ways to complete the transaction:

 

Paypal(3% transaction fee, 6% if payment is from outside of US);

Credit Card(3% transaction fee, 6% if payment is from outside of US);

Venmo(3% transaction fee);

CashApp(No fee);

Zelle(only for reservations over $500);

 

We will collect this information through booking.com from you, and you will receive an email from us. While providing payment method, please make sure to provide the ID that matches the name on the account. If you are paying with credit card, we will need both the front and back of the card, as well as a statement agreeing to pay for the reservation.

 

We will only ask for payment through platform, text message/phone call from 302-414-0007! If anyone reaches you from a difference source, please contact us and have it confirmed before sending payments!